“Surecom” is strongly committed to protecting the data protection rights of its user community, customers, and employees. The intent of this privacy statement is to detail the information Surecom may gather about individuals who visit its website or in day-to-day interactions and how that information is used. You should read this statement carefully before using the website and our services.
Who are we?
Throughout this privacy statement, “Surecom”, “we”, “us”, “our” and “ours” refer to Surecom Network Solutions Limited having its registered office: Bothar Beri, Kilcoran, Cahir, Co. Tipperary, Republic of Ireland, registered number: 398751 and SC Networking UK Limited having its registered office: Bre Site Building 3, Bucknalls Lane, Watford, WD25 9NH, United Kingdom, registered number: 07429728. We fully respect your right to privacy, any personal information, which you volunteer to Surecom will be treated with the highest standards of security and confidentiality. For the purposes of this statement, the controller of your personal data is Surecom Network Solutions Limited and/or SC Networking UK Limited.
In this Privacy Statement we refer to personal data, which is defined as information concerning or relating to a living person (a natural person who hereafter will be called the Data Subject) Data Protection Laws such as the General Data Protection Regulations seeks to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU.
Surecom’s website is for use by people who are 16 years and over only.
It is not our intention to collect any special categories of personal data about you from our website, or during general business activities (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor is it our intention to collect any information about criminal convictions and offences. However, if it is necessary to collect special categories of personal information and/or criminal conviction data, we will only do so with your explicit consent and we will explain the purpose for which the information will be used at the point when we ask for your consent.
This is not an exhaustive statement of all our data protection practices and we may apply specific policies within certain environments. We might include a separate privacy statement at the point of capturing data on a new product or service and any specific consents obtained or information provided in this way will apply specifically to that activity and will supplement this Statement. We will update this Privacy Statement from time to time to reflect any material changes in technology, legislation or data use practices which may materially affect the way in which we process Personal Data.
1. Who’s data do we Process.
All users of our Websites https://www.surecom.ie/ and social media pages;
Surecom employees and contractors (including applicants for employment with Surecom);
All members (including former employees) of Surecom on sponsored pension schemes;
Surecom business contacts and suppliers;
All Customers or prospective customers of Surecom.
2. Categories of Personal Data and how we use it.
This section of the Privacy Statement sets out the type of personal data collected by Surecom, the purposes for which such personal data is collected and processed and the lawful justifications for such processing in the context of our Websites. We may collect, use, store and transfer various kinds of personal data about you which we have grouped together as follows;
Identity Data includes first name, last name, username or similar identifier, title, and gender it may also include your image (when captured on CCTV) and your role within your employment.
Contact Data includes email address, business email address, telephone number and postal address.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, cookies, chosen language, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your interests, preferences, and feedback.
Usage Data includes information about how you use our website and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and any third parties and your communication preferences.
You may be asked, either when you engage with us, or at other times, for personal data about yourself, such as your name, e-mail address, title of role within your employment, postal address, and telephone number. You may also be asked to share with us your interests and preferences. You are under no obligation to provide this information, but if you do not then we may not be able to provide you with certain services or personalise your experience.
3. How we obtain your information
We use different methods to collect data from and about you through the following:
You may give us your Identity and Contact Data by filling in forms or by corresponding with us by email or otherwise. This includes personal data you provide when you:
submitting a contact form;
request our services (pricing or quotations);
purchase a product or service;
subscribe to our publications;
request marketing to be sent to you;
provide feedback via a survey or email;
apply for a job with the Surecom;
attendance at events where we are represented;
attendance on our sites or premises where your image will be collected on CCTV;
Automated technologies or interactions;
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. All cookies apart from strictly necessary cookies will require your consent.
Log files/IP addresses;
When you visit our Web Site, we automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. We use IP addresses to help us administer our website and to collect broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information.
We operate vehicle telematics within our Fleet vehicles, such tracking data will be collected when employees use Surecom company vehicles. The location of the vehicle is tracked via GPS and driver performance maybe logged.
4. What Personal Data does Surecom collects and use online?
Surecom collects various types of Personal Data when a person uses our website or our social media sites. The following are examples of Personal Data collected by Surecom:
We may collect your personal data from Contact Forms, (such as receiving an enquiry form you about a service we provide) this enables us to deal with your request in a timely manner.
Social Media Pages contain content such as messages and photographs, which are posted on social media pages where we have a presence and which may be made publicly available and may be used in connection with the operation and promotion of our social media pages, services, and our website. If content is posted that is deemed to be in breach of this Privacy Statement or the policies operated by such websites or social media platforms, such content may be removed by or at the request of Surecom or the operators of those social media websites. If such inappropriate content is posted to a social media page that is under our control, you can report it at the following address firstname.lastname@example.org and we will endeavor to ensure that appropriate action is taken in accordance with our policy’s and those of the relevant social media platforms. Surecom provides for easy connection to our Social Media sites via the inclusion of “buttons” for this social media sites on the Surecom website. Surecom is aware that they may be deemed a “joint controller” with this social media agencies.
5. The Purpose and Lawful Basis for Processing Your Data
At Surecom we collect and processes your personal data described below for a variety of purposes. As required by data protection laws, below is a brief summary of these purposes and the lawful justifications that support them:
The Performance of a Contract or entering into one;
We may process your personal data in order to enter into a contract with you or to provide you with a service which you have requested from us.
To comply with our legal obligations;
We are required to process your personal data to comply with certain legal and regulatory obligations to which we are subject. For example, we are required to obtain certain business records in accordance with company and revenue law which may include your personal information.
For our legitimate business interests;
We may use your personal data for the purposes of conducting activities that are in our legitimate interests (or those of a third party). Where we process your personal data for our legitimate interests, we ensure that there is a fair balance between our legitimate interest and your fundamental rights and freedoms. We may use legitimate interest to promote the services offered by Surecom to prospective business clients to market the services and/or products offered by us to existing clients.
We may use your personal data to manage our everyday business needs, including accounting, internal reporting needs, and market research, to progress and respond to legal claims. To manage our health and safety obligations, the security of our premises and employees through use of CCTV and Fleet Tracking. To ensure appropriate IT security and to prevent fraud, to monitor and audit any claims. Our legitimate interest is the effective and secure management of our business.
You have the right to object any of the above processing scenarios by contacting us on email@example.com or the additional contact details provided below.
With your consent;
Consent maybe required for other purposes, and you can withdraw your consent at any time by contacting us via the below contact details.
To protect your vital interests;
We will in certain circumstances use your personal data to protect your vital interests or those of another, for example; we may contact you in the event of an incident or safety issue with a product or service that you received from us.
6. Your Information and Third-Party Disclosure
Surecom may on occasions pass your personal data to third parties exclusively to process it on its behalf. Surecom requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Statement and our obligations in accordance with Irish, UK and EU data protection laws.
Third party service providers;
We disclose personal data to third parties in certain instances. For example, we use third party service providers for the processing of personal data for a number of purposes, including, security service providers, consultant advisors, IT service providers, data storage providers, debt collection agencies, marketing companies, insurance providers and organisations that provide administrative services. These service providers are subject to a contractual obligation to only process personal data for purposes for which it was obtained and for the fulfilment of the services.
We will not provide your personal data to third parties or partners for direct marketing or promotional purposes unless you have consented to Surecom disclosing your personal data to such third parties for that purpose. If a user opts-out from receiving communications from third parties or partners, we will no longer share that user’s contact details with our partners or third parties. However, users will still need to directly opt-out from communications from the partners to whom we have already given their information.
In certain circumstances we will disclose personal data to other external third parties such as its professional advisors as necessary in the context of the performance of their services. Such recipients may include external legal advisors, auditors, actuaries, pension and tax advisors, pension administrators and other professional advisors. Disclosure of such data will take place for a variety of reasons including in order to ensure that Surecom meets its tax and other statutory obligations. We may also disclose personal data to insurance providers in connection with legal claims and prospective legal claims or proceedings.
Potential Sale or Merger;
If we sell any part of our business and/or integrate it with another organisation, your personal data may be disclosed to our advisers and to prospective purchasers or joint venture partners and their advisers. If this occurs, the new owners of the business will only be permitted to use your personal data in the same or comparable way as set out in this data protection statement.
Garda Síochána, Government or Quasi-Government Bodies, Courts, and Tribunals;
We may share your personal data with these organisations and bodies, where required to do so by law. Specific employee roles within Surecom may be asked to submit to Garda Vetting, in this instance the employee will authorise this activity.
Links to Third Party Sites;
Please note that this policy applies only to the Surecom website and not to the websites of other companies or organisations to which we provide links. Any third-party websites are viewed at your own risk. Surecom provides for easy connection to our Social Media sites via the inclusion of “buttons” for this social media sites. Surecom is aware that they maybe deemed a “joint controller” with this social media agencies.
7. Transfers outside the European Economic Area
We may transfer, store, or process your personal data to countries outside the European Economic Area. Where the laws of such countries do not afford an equivalent level of protection of personal data as the laws of Ireland, we take specific steps in accordance with data protection law to protect your personal data and we will use one of these following safeguards:
Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA.
Put in place a contract (in a form that is approved by the European Commission) with the recipient of the personal information that means they must protect it to the same standards as the EEA.
Transfers to organisations that are part of an EU Framework that sets privacy standards for data sent between countries. These frameworks make sure those standards are similar to what is used within the EEA.
8. Data Storage
The majority of Personal Data processed by Surecom is held in Ireland/Europe. Surecom may process personal data outside the EEA via processors identified in the privacy statement either on consent or where subject to EU adequacy decisions and/or other measures such as Standard Contractual Clauses .
Every effort is taken to ensure all data is hosted in the EEA, however as this website is built on the Wix platform, and the hosting is in the USA,. The website also provides for plugins such as Facebook, LinkedIn, and Twitter. By using our site or submitting information through our contact form you accept that statistical data and contact data may be processed outside the EEA in limited circumstances and with adequate measures in place.
9. Retention Policy
Surecom will process personal data during the duration of any contract and will continue to store only the personal data needed in accordance with our Data Retention Policy. The majority of personal data is retained for a period of seven years after the end of the business relationship. CCTV footage is retained for a period of 36 days. If you would like further details regarding our retention periods, please contact us on the details provided below.
10. Your rights as a data subject
In certain circumstances, you have the following rights under data protection law in relation to your personal data: To enforce your rights please email or contact us on the information provided below.
A right to access Personal Data held by Surecom Network Solutions Limited
Any individual has a right to make an access request under data protection law for a copy of their Personal Data held by us. We may ask for further identification details to confirm your identity before the relevant information is provided.
It should be noted that there may be specific exemptions relating to accessing Personal Data. If we utilise any of the exemptions, we will provide you with details and our justification for their use.
Other data protection rights
Rectification of inaccurate personal data;
Erasure of personal data (also known as the "right to be forgotten");
Restriction of processing of persona data;
Right to data portability;
Right to object to processing of personal data.
However, under data protection law, these rights are available only in certain circumstances.
If you wish to exercise any of these rights, exercise any of your data protection rights, please contact us on firstname.lastname@example.org or by us using the contact details below. Should you make a right of access request we will endeavour to respond to you within a month. If we are unable to deal with your request within a month, we may extend this period by a further period of two months, and we will explain why. Please provide as much detail as possible to enable us to respond to your request and to locate relevant personal data about you.
You also have the right to lodge a complaint to the Data Protection Commission. For further information please use the contact details below.
The details for each of these contacts are:
Head Office: Surecom Network Solutions Limited
Unit 43, Block 528 (Off Grants Road)
Greenogue Business Park
Co. Dublin D24 DVX7
Phone: 00 353 (0) 1 4019031 Email: email@example.com
Registered Office: Surecom Network Solutions Limited
Data Protection Commission
21 Fitzwilliam Square South
or via webform: Data Protection Commission
11. Changes to this Privacy Statement & Governing Laws
This Privacy Statement [“version 1”] was deemed effective on the 14th of February 2023. The Laws of Ireland govern this Privacy Statement and you submit to the exclusive jurisdiction of the Irish Courts.
Please note we will update this data protection statement from time to time, any updates will be made available on our website https://www.surecom.ie/and we would ask that you check regularly.
Surecom Network Solutions Limited
2. What is a Cookie?
We also use 'analytics' cookies to help us make our website better for those who visit it regularly. They help us work out what users like and do not like and how we can improve things for you.
When we include links to other websites, they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as we are not responsible or liable for their privacy practices of other organisations.
3. How can you manage Cookies?
The browsers of most computers, smartphones and other web-enabled devices are typically set up to accept cookies. If you wish to amend your cookie preferences for this website or any other websites, you can do this through your browser settings. Your browser's 'help' function will tell you how to do this.
For more information about how to disable cookies, visit https://www.allaboutcookies.org/manage-cookies/.To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
4. We use the following Cookies on our Website.
Strictly Necessary: Strictly Necessary cookies are essential to let you move around our website and use its features. These cookies allow our website to provide services at your request. Their sole purpose is to allow transmission of communication over electronic communications, and to provide the service that you have requested, say for instance records of your order in a shopping basket, and to detect any transmission errors or data loss. Strictly Necessary Cookies meet the consent exemption provision .
Statistic :These cookies collect information about how you use our websites — for instance, which pages you go to most. This data may be used to help optimize our websites and make them easier for you to navigate. These cookies may not directly collect information that identifies you. All information these cookies collect is aggregated and therefore anonymous. We will however request your consent to collect and use these Cookies.
Marketing Cookies: These Cookies are used to track visitors across websites for example the SVSeesion cookie, which is used to track visitors across website. The intention is to display ads that are relevant and engaging for our visitors, however these cookies are also of great interest to 3rd party advertisers and ad-tech agencies. We will request your consent to collect and use these Cookies.
Cookie Consent: We will request your consent for any statistical, tracking, profiling, or marketing cookies, this consent can be revoked at any time through the cookie preference centre. When you consent to these cookies on our website, we will analyse your browsing behaviour which will support in providing you with more tailored content. We use the services of a Consent Management Provider [“CMP”] Your consent will be automatically revoked after 6 months.
Cookie Description: Details about the various cookies that are utilised on this website, will be presented to you within the preference centre, and prior to your selection. We provide details on their type, function, provider, and retention period. You can review these details at any stage and manage your preference from the cookie preference centre at the bottom of each webpage.
5. Contacting Us
If you have any questions about this policy, please contact us on the following;
By Post: Unit 43, Block 528 (Off Grants Road)
Greenogue Business Park, Rathcoole,
Co. Dublin, D24 DVX7
By Phone: 00 353 (0) 1 4019031
By Email: firstname.lastname@example.org
Purchasing a Product or Service
Personal Data will be collected from prospective and current business customer and processed to meet requirements of the contract or where they want to enter into a contract with us.
Necessary for the Performance of a Contract or entering into one.
Marketing to Prospective and Existing Customer
Information on our Business Customers is collected directly from a customer or information that is acquired from 3rd party data providers.
The Processing is in our Legitimate Interest and the; Customer has not objected to the processing. Prospect has been notified of their rights and our intention to process their data and has not objected to the processing.
We like to engage with our customers to obtain feedback on our performance.
The Processing is in our Legitimate Interest and the customer has not objected to the processing.
Interactions with our staff and officers, which includes your personal details. Notes of your calls with our staff are recorded on our database.
This processing is necessary for the performance of a contract. We use this information for the purpose of identity verification and in order to assist the relevant queries. This processing is necessary for the performance of a contract. Also, to keep a record of your interactions with us, to monitor and train our staff in our legitimate interests.
To understand our customer base
Name and Contact details, employer, role within employment
We may use your personal information on an aggregate basis for market research purposes to help us understand our customer base. We rely on our legitimate interest in order to understand our customer base.
We operate a CCTV system on our premises to protect the safety and security of our staff, visitors, and property.
The processing is in our legitimate interests regarding Health, Safety and Security.
We operate vehicle telematics on our Fleet Vehicles. The vehicle is tracked via GPS and location data is retained and in certain instances the driving behaviour of the vehicle operator is also recorded.
The processing is in our legitimate interests regarding Health, Safety and Security of our employees and company assets.
Safety Incidents / Product recall
We may use your personal data to contact you regarding an urgent safety measure and / or a product recall.
The processing is necessary for compliance with a legal obligation to which the controller is subject. The processing maybe necessary to support your vital interests.
We may use your personal data such as name and contact details to comply with the numerous legal obligations we adhere to.
We may use your personal information to comply with various legal obligations to which we are subject including. Health & Safety Obligations Making a payment of VAT or in respect of the sale of a product or service.
Your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access any website operated by us.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) The processing is necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise) The processing is necessary to comply with a legal obligation
Supporting our Business & Operational Needs
We may use your personal data to support the administration of our everyday business needs and we may share your personal data with our finance partners/banks, vendors, accountants, consultancy firms and other professional and technical advisors.
Processing is necessary for our legitimate business interests.